Privacy Policy

SteelForge Ltd ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the site.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter
• Register for an account or event
• Communicate with us via email, phone, or social media

The types of personal data we may collect include:

• Identity Data: Name, company name, job title
• Contact Data: Email address, phone number, postal address
• Technical Data: IP address, browser type, operating system, referring URLs
• Usage Data: Pages visited, time spent, interaction patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotations
• To deliver our services and process orders
• To send you relevant marketing communications (with your consent)
• To improve our website and user experience
• To comply with legal and regulatory obligations

We will not use your personal data for any purpose incompatible with those listed above without your prior consent.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data depends on the context in which we collect it. We will only process your personal data where:

• You have given us consent to do so
• The processing is necessary for the performance of a contract with you
• The processing is necessary for compliance with a legal obligation
• The processing is necessary for our legitimate interests, provided they do not override your rights

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers who assist us in operating our website and business (e.g., hosting, email delivery, analytics)
• Professional advisers (e.g., lawyers, accountants) where necessary
• Law enforcement or regulatory bodies when required by law

All third parties are contractually obliged to keep your information confidential and to use it only for the purposes for which we disclose it to them.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• SSL/TLS encryption for data transmission
• Secure server hosting with firewalls
• Access controls and authentication procedures
• Regular security assessments and staff training

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. When we no longer need your data, we will securely delete or anonymise it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the information we hold about you
• Right to Rectification: Correct any inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within the time frame required by law.

9. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@steelforge.co.uk
• Phone: +44 (0) 1234 567 896
• Post: Data Protection Officer, SteelForge Ltd, Forge Road, Sheffield S9 2PR, UK

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.